Welcome Host Plus
This course is aimed at people who have already achieved the standard required in Welcome Host and want to take their knowledge to a higher level. Again it's a customer care course, but is more advanced than Welcome Host and takes longer to achieve. This is the course for customer orientated businesses who want to provide the absolute best service available.
What is Welcome Host Plus?
Welcome Host Plus provides the opportunity for your staff to excel in the provision of a world class standard of service. This one day training course is designed to build on the knowledge and skills developed from the Welcome Host programme, maximising the potential of your staff and introducing advanced service skills.
The Benefits
This one-day course is suited to staff who have already attended the Welcome Host course and who want to develop their customer service skills further. It is appropriate for staff who have a customer facing role and beneficial for those with supervisory and duty management responsibilities. Key benefits to be gained from attending this course include:
- Advanced communication skills
- Ability to interact with differing types of customer
- Understanding service recovery strategies
- Ability to convert enquiries into sales
- How to improve teamwork
