Welcome Host
Good customer service is essential in business today. People expect to get it and if they don't, they are likely to take their business elsewhere. This programme outlines the need for good customer service, and contains essential information for all businesses about how customers are lost, kept and won back. In a customer service orientated business, this course will point out all the things you need to know to provide the best possible experience for your customer.
What is Welcome Host?
This participative, one day course provides your staff with the communication tools and insights into customer expectations to enable them to provide service excellence and contribute to increased business performance. The training is aligned to the NVQ level 2 in Customer Service and provides valuable underpinning knowledge.
The Benefits
Welcome host can help both new and more experienced employees acquire new customer service skills, as well as improving their knowledge of local facilities and services. Key benefits to be gained from attending this course include:
- Understanding the tourism industry and your customers
- Delivering service excellence
- Communicating successfully
- Dealing with difficult situations
- Boosting business
Sector specific modules
Which sector of tourism do you work in?Sector specific versions of Welcome Host are now available, tailored to the needs of seven industry sectors.
This brand new initiative allows your staff the opportunity to put the key learning message from Welcome Host into practical context, which is directly relevant to their everyday work.
The sector specific courses use the Welcome Host course as a basis with additional information and materials focusing on one of the areas below:
- Pubs, clubs and bars
- Visitor attractions
- Arts and entertainment
- Sport and leisure
- Transport
- Retail
- Conferences and exhibitions
For more information on becoming a trainer contact us or visit the Welcome to Excellence web site
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