Which sector do you work in?
Sector specific versions of Welcome Host are now available, tailored to the needs of eight industry sectors.
This brand new initiative allows your staff the opportunity to put the key learning message from Welcome Host into a practical context, which is directly relevant to their everyday work.
The sector specific modules use the Welcome Host course as a basis with additional information and materials focusing on one of the areas below:
- Pub, Clubs and Bars
- Visitor Attractions
- Arts and Entertainment
- Sport and Leisure
- Transport
- Retail
- Golf
- Conferences and Exhibitions
Companies to have embarked on Welcome to Excellence programmes include:
- The Grand Opera House
- Belfast City Airport
- Clements Coffee
- Stenaline
- University of Ulster
- Ulster Folk and Transport Museum
- West Belfast Partnership
- Ulster Museum
- Belfast Institute of Further and Higher Education
Ana McColgan of Austin's Department Store says of the Welcome Host workshops:
"For Customer Service, I have found that The Welcome Host Suite of Programmes crosses over perfectly well to all service industry areas, be it Hospitality & Catering, Retail, Call Centres and Business Administration to name a few."
"This course was so beneficial to my business. I recognise a lot of
franchise businesses success is owing to excellent staff training on
customer service. If we want to compete we need to train our staff"
A
Megaw Insurance, Dungannon
"Really beneficial, with lots of productive information to bring back to the
workplace. Enjoyed every minute of it."
Goldmine Jewellers, Dungannon
"Very useful and enjoyable. It was a great refresher which covered customer
service skills which we use on a daily basis. I would highly recommend the
course to anyone working with the public, especially wihin sales."
Tyrone
Crystal, Dungannon
